Tuppence&Bubs
Personalised Vintage Teddy Bear Mug – Four Colours
Personalised Vintage Teddy Bear Mug – Four Colours
Please double-check spelling — we copy exactly what you enter. Please include: Name, Age, and Relation (or state “no relation” for cards). If required, also include hair colour and style (see listing images for options). For all other products, enter the recipient’s name and age (if required) — this will be used in the wording unless stated otherwise (e.g. stickers, mugs, gift bags).
Please note: All items are personalised and cannot be returned unless faulty, damaged, or incorrect.
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Returns For Personalised Items
Returns For Personalised Items
Faulty or Incorrect Items
If you believe your item is faulty, damaged on arrival, or does not match your order, please contact us within 14 days of delivery with clear photographs and a description of the issue.
Inspection Process
We may require the item to be returned for inspection before confirming a fault. This is in line with the Consumer Rights Act 2015. Once the item is received, it will be assessed promptly.
Outcomes
If a fault is confirmed: we will offer a replacement or refund for the affected item(s).
If no fault is found: we reserve the right to refuse a refund. The item can be returned to you upon request (return postage may apply).
Partial Faults
Where an order contains multiple items, remedies will apply only to the faulty item(s). Non-faulty items, particularly personalised goods, are not eligible for return or refund.
Damage After Delivery
We are not responsible for damage caused after delivery, including damage resulting from handling, use, storage, or return transit arranged by the buyer. Items must be returned in the condition received.
Return Shipping
If an item is confirmed faulty, we will cover reasonable return costs.
If no fault is found, the buyer may be responsible for return postage costs.
Important
We are unable to offer refunds or replacements without first verifying the issue. We always aim to resolve genuine issues quickly and fairly in accordance with UK consumer law.
A lovely gift for anyone who enjoys tea, coffee or hot chocolate. This 11oz ceramic mug is printed with care and makes a thoughtful gift for birthdays, Christmas or just because.
Personalisation
If this design includes personalisation, please enter the requested details in the personalisation box when ordering. Check names and wording carefully, as your mug will be made using the details you provide.
What you’ll receive
• 1 × 11oz ceramic mug
Quality
Your design is printed onto a ceramic mug for a clear, vibrant finish. Colours may vary slightly from those shown on your screen.
Processing and delivery
Mugs are usually made and dispatched within 2–3 working days. Orders are sent using Royal Mail Tracked 48, with a Tracked 24 upgrade available at checkout. Your mug will be carefully packaged for delivery.
Returns and problems with your order
Mugs personalised with your chosen name or wording cannot usually be returned because you’ve changed your mind. For mugs without personalisation, your statutory cancellation rights apply. This does not affect your rights if an item is faulty, damaged or does not match your order.
If there’s a problem, please contact me with your order details and photographs where possible. I’ll look into it promptly and arrange an appropriate remedy in line with your consumer rights. Please get in touch as soon as you notice an issue; the 14-day contact period in your card description should not be presented as a deadline for reporting faults.
Matching items
You can find matching cards and other coordinating items in my shop. If you have a question about this mug or would like help finding something to match, please send me a message.
If there’s a problem, please contact me with your order details and photographs where possible. I’ll look into it promptly and arrange an appropriate remedy in line with your consumer rights. Please get in touch as soon as you notice an issue; the 14-day contact period in your card description should not be presented as a deadline for reporting faults - this part needs changing properly.
Faulty, Damaged or Incorrect Items
If your mug arrives damaged, is faulty or does not match your order, please contact me with your order number, a description of the issue and clear photographs where possible. I’ll review the issue promptly and arrange a refund or replacement where appropriate, in line with your consumer rights.
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