Tuppence&Bubs
Personalised Official Santa Claus Christmas Letter
Personalised Official Santa Claus Christmas Letter
Please double-check spelling — we copy exactly what you enter. Please include: Name, Age, and Relation (or state “no relation” for cards). If required, also include hair colour and style (see listing images for options). For all other products, enter the recipient’s name and age (if required) — this will be used in the wording unless stated otherwise (e.g. stickers, mugs, gift bags).
Please note: All items are personalised and cannot be returned unless faulty, damaged, or incorrect.
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Returns For Personalised Items
Returns For Personalised Items
Faulty or Incorrect Items
If you believe your item is faulty, damaged on arrival, or does not match your order, please contact us within 14 days of delivery with clear photographs and a description of the issue.
Inspection Process
We may require the item to be returned for inspection before confirming a fault. This is in line with the Consumer Rights Act 2015. Once the item is received, it will be assessed promptly.
Outcomes
If a fault is confirmed: we will offer a replacement or refund for the affected item(s).
If no fault is found: we reserve the right to refuse a refund. The item can be returned to you upon request (return postage may apply).
Partial Faults
Where an order contains multiple items, remedies will apply only to the faulty item(s). Non-faulty items, particularly personalised goods, are not eligible for return or refund.
Damage After Delivery
We are not responsible for damage caused after delivery, including damage resulting from handling, use, storage, or return transit arranged by the buyer. Items must be returned in the condition received.
Return Shipping
If an item is confirmed faulty, we will cover reasonable return costs.
If no fault is found, the buyer may be responsible for return postage costs.
Important
We are unable to offer refunds or replacements without first verifying the issue. We always aim to resolve genuine issues quickly and fairly in accordance with UK consumer law.
Make Christmas extra magical with a personalised Nice List certificate featuring a beautiful festive train design with elegant gold detailing.
Choose from a navy blue train or pink train design, each personalised with your chosen name and finished with Santa’s official signature.
Printed on high-quality photo paper and measuring approximately A5, it makes a lovely Christmas Eve surprise or festive keepsake to treasure.
Make Christmas extra magical with a personalised Nice List Certificate, perfect for celebrating a very special place on Santa’s Nice List.
Printed on high-quality photo paper, each certificate is personalised to create a lovely festive keepsake that can be treasured long after Christmas.
Certificate Details
* Printed on high-quality photo paper
* Approx. A5 size
* Personalised with your chosen details
* Perfect for Christmas Eve boxes, festive surprises and Santa gifts
* Please note that colours may vary slightly between your screen and the finished printed product
Personalisation
Please check all spelling and personalisation details carefully before placing your order.
We cannot be held responsible for errors entered by the customer at the time of ordering.
Delivery
We aim to dispatch your order within **1–2 working days**.
Certificates are sent via **Royal Mail 1st Class**.
Returns & Refunds
As personalised items are made specifically to your requirements, we are unable to accept returns or offer refunds unless the item is faulty, incorrect or an error has been made by us.
If there is ever a problem with your order, please get in touch and we will do our best to resolve it quickly.
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