Tuppence&Bubs
Personalised Elf Hello or Goodbye Letter & Envelope
Personalised Elf Hello or Goodbye Letter & Envelope
Please double-check spelling — we copy exactly what you enter. Please include: Name, Age, and Relation (or state “no relation” for cards). If required, also include hair colour and style (see listing images for options). For all other products, enter the recipient’s name and age (if required) — this will be used in the wording unless stated otherwise (e.g. stickers, mugs, gift bags).
Please note: All items are personalised and cannot be returned unless faulty, damaged, or incorrect.
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Returns For Personalised Items
Returns For Personalised Items
Faulty or Incorrect Items
If you believe your item is faulty, damaged on arrival, or does not match your order, please contact us within 14 days of delivery with clear photographs and a description of the issue.
Inspection Process
We may require the item to be returned for inspection before confirming a fault. This is in line with the Consumer Rights Act 2015. Once the item is received, it will be assessed promptly.
Outcomes
If a fault is confirmed: we will offer a replacement or refund for the affected item(s).
If no fault is found: we reserve the right to refuse a refund. The item can be returned to you upon request (return postage may apply).
Partial Faults
Where an order contains multiple items, remedies will apply only to the faulty item(s). Non-faulty items, particularly personalised goods, are not eligible for return or refund.
Damage After Delivery
We are not responsible for damage caused after delivery, including damage resulting from handling, use, storage, or return transit arranged by the buyer. Items must be returned in the condition received.
Return Shipping
If an item is confirmed faulty, we will cover reasonable return costs.
If no fault is found, the buyer may be responsible for return postage costs.
Important
We are unable to offer refunds or replacements without first verifying the issue. We always aim to resolve genuine issues quickly and fairly in accordance with UK consumer law.
Make Christmas extra magical with a personalised letter from Santa’s Nice List. The letter is personalised with your chosen details, as shown in the listing photos, and comes with a personalised envelope.
**Letter details**
• Printed on high-quality A4 paper
• Personalised with your chosen details
• Personalised envelope included
• A lovely addition to a Christmas Eve box or festive surprise
• Colours may vary slightly between your screen and the finished print
Your A4 letter will be neatly folded for posting and supplied with a personalised envelope.
**Personalisation**
Please enter the details requested in the personalisation box and check all names and spelling carefully before ordering. Your letter will be personalised in the style shown in the listing photos.
**Delivery**
We aim to dispatch orders within 1–2 working days. Standard postage is Royal Mail 1st Class Standard. A Royal Mail Tracked 24 upgrade is available at checkout. Please check the estimated delivery date shown when ordering.
**Returns and problems with your order**
As this letter is made with your chosen details, we cannot accept a change of mind return for a correctly personalised order.
If there’s a problem, please contact us with your order details and photographs where possible. We’ll look into it promptly and arrange an appropriate remedy in line with your consumer rights.
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